Business Communication Trends Paper

University Of Phoenix Introduction to personal line of credit chat Trends Paper Business Communication is a tool that allows you to improve the performance of your employees, performance of teams in spite of appearance the comp any. It also allows you to improve the performance of the entire organization, with the common goal circumstances company to fulfill its mission. (http//www. skills2lead. com/definition-of -business-communication. html). Business Communication plays a major role in my daily activities at work.I work for a cellular phone company and in this business things change daily. We constantly pass to come with focussings to rely this information effectively to the agents on the floor. For example we have a section called new and changed, the agents are vatic to read this e very(prenominal)day. This section tells them about the latest updates or about any changes that have been made. For some reason the agents were not reading this everyday like they should so t hat made the company think what shtup we do to raise the agents read the material?The company decided to do simulations that the agents had to interact with, which unplowed their attention, and the at the end there were questions that had to be answered about the reading, and you have to tag a 80% or better to pass. By communicating with my agents, and accomplice managers I am able to keep my daily work activities organized. This way I stay organized is by putting everything on my schedule such as lunch, meetings, etc.For example when i go to lunch I send out an email to everyone in the office letting enjoy I am gone and when I return, this lets the make the other managers certified of how many of them are left on the floor, and if we are short or not usually if another manager is gone I will hold off on lunch until they get back to hear there is enough coverage of the floor. By communicating this helps me to let everyone hunch over when I am available and when I am not.If I did not communicate it would make things very difficult this helps me to not be duple booked for two interviews at once and not to have anything schedule during my lunch break. The trend that I am seeing the most in my current work place is team work. Team work is very important because you want to get everyones opinions and different views on situations. When functionals in client care there are a spread of issues that may arise one of the most common issues is when a customer returns a phone except still gets charged for it on their bill.It disregard be frustrating at times because it takes up so a lot time to look up this information, and agents are logging off of their phones to do research, which is taking money away from the company. My company gets paid by billable hours so if an agent is not on the phone we lose money. So my oldtimer started communicating with his imprintes to see what could be done to get the problem we were having below control, and still bring in more money. So my boss started opinion how can we resolve this problem, and still make more money.He stop up getting with other directors from other sites to get ideas on how this can be resolved. And they all came up with getting a equipment department internally. By doing this the regular agents no longer had to get off of their phones to research equipment, and since we would have special trained agents that meant more money for the company. So they pitched the ideas to their boss and six months later we have our own equipment department within the site.By communicating their ideas and thoughts, and showing how this would benefit the company the directors got what they wanted, and they did it by working together. Communication is in almost everything we do rather it is in a marriage, at work, or at home just to name a few. In order to improve and move forward we have to communicate. In a Business communication is key each and every department is working towards particular g oals to help the company achieve what they set out to, but the ultimate goal is to make more money for the company.